Recently, I posted a list of 12 Things Good Bosses Believe. Now I'm following up by delving into each one of them. This post is about the eighth belief: "One of the best tests of my leadership — and my organization — is "what happens after people make a mistake?" I have authored or co-authored five books for managerial audiences in the past decade. If you want to save yourself the trouble of reading all of them, and just want to know the one idea that I believe to be most important, this is it: Failure is inevitable, so the key to success is to be good at learning from it.
